Terms of service
Terms of Service – WATER SHOP INSTALLATIONS (PTY) LTD
1. Introduction
Welcome to WATER SHOP INSTALLATIONS (PTY) LTD. By accessing or purchasing from our website, online store, or through any of our authorized representatives, you agree to comply with the following Terms of Service (“Terms”). These Terms govern your use of our website, services, and the purchase of any products supplied by WATER SHOP INSTALLATIONS (PTY) LTD.
If you do not agree to these Terms, please do not access or use our website or purchase our products.
2. Company Overview
WATER SHOP INSTALLATIONS (PTY) LTD specializes in the design, supply, and installation of water purification systems, including small components and large industrial machinery used in water shop and plant setups. Our aim is to provide high-quality water treatment solutions and technical support to businesses and entrepreneurs across South Africa.
3. Eligibility
By using our services, you confirm that you are:
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At least 18 years old, or accessing the service under the supervision of a guardian or legal entity representative.
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Authorized to enter into legally binding agreements on behalf of yourself or your organization.
4. Products and Services
Our products include, but are not limited to:
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Reverse Osmosis (RO) Systems
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Water pumps and filters
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Alkaline systems and UV sterilizers
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Industrial and containerised water purification units
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Water shop accessories and fittings
Most of our products are machinery weighing above 10 kilograms (10 kg) and require specialised installation and operation.
5. Pricing and Payment
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All prices are displayed in South African Rand (ZAR) and may change without prior notice.
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Payment methods accepted include EFT, bank deposit, and approved online payment gateways.
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Orders will only be processed once full payment is received and confirmed.
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Quotations are valid for 7 days unless otherwise stated.
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WATER SHOP INSTALLATIONS (PTY) LTD reserves the right to correct pricing errors at any time before shipment.
6. Delivery and Shipping
WATER SHOP INSTALLATIONS (PTY) LTD delivers across South Africa and neighboring regions.
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Delivery timelines depend on stock availability, distance, and courier handling.
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Heavy machinery (above 10 kg) will be shipped using specialized freight services.
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Customers must provide accurate delivery details. WATER SHOP INSTALLATIONS (PTY) LTD is not liable for delays, failed deliveries, or additional costs due to incorrect addresses or mishandling after delivery.
7. Installation and Operation
Certain equipment requires professional installation by WATER SHOP INSTALLATIONS (PTY) LTD or an approved technician.
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Failure to use qualified installers may void the product warranty.
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WATER SHOP INSTALLATIONS (PTY) LTD is not responsible for damage, malfunction, or loss caused by improper installation, operation, or maintenance.
8. Return and Refund Policy
Returns and refunds are governed by our official Return & Refund Policy, which forms part of these Terms.
In summary:
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Returns are accepted within 7 days if the product is unused and in its original packaging.
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Machinery and products above 10 kg are non-returnable once delivered or installed unless proven defective upon receipt.
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Refunds will be processed within 10–14 business days after inspection and approval.
Please refer to the full Return & Refund Policy on our website for detailed terms.
9. Warranty and Repairs
WATER SHOP INSTALLATIONS (PTY) LTD provides limited warranties on selected products covering manufacturing defects only.
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Warranty periods vary per item and will be stated on the invoice or documentation.
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The warranty does not cover wear and tear, misuse, electrical surges, or water quality damage.
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Repairs outside warranty will be charged at standard service rates.
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WATER SHOP INSTALLATIONS (PTY) LTD reserves the right to assess, repair, or replace equipment at its discretion.
10. Limitation of Liability
To the maximum extent permitted by law:
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WATER SHOP INSTALLATIONS (PTY) LTD shall not be liable for indirect, incidental, or consequential damages arising from product use or misuse.
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Customers are responsible for ensuring that purchased equipment is suitable for their intended purpose.
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Installation and operational risks rest solely with the user unless a certified WATER SHOP INSTALLATIONS (PTY) LTD installer is appointed.
11. Intellectual Property
All content on the WATER SHOP INSTALLATIONS (PTY) LTD website—including text, images, graphics, videos, trademarks, and logos—is the property of WATER SHOP INSTALLATIONS (PTY) LTD and may not be copied, modified, distributed, or reproduced without written permission.
12. Privacy and Data Protection
WATER SHOP INSTALLATIONS (PTY) LTD values your privacy and complies with the Protection of Personal Information Act (POPIA).
Personal information collected during purchases or communication is used strictly for order fulfillment and customer support. We do not share or sell your data to unauthorized third parties.
13. Dispute Resolution
Any dispute arising under these Terms shall first be resolved amicably between the parties.
If unresolved, the matter will be referred to mediation or arbitration in accordance with South African law.
Jurisdiction shall lie with the High Court of South Africa (Gauteng Division).
14. Amendments
WATER SHOP INSTALLATIONS (PTY) LTD reserves the right to modify or update these Terms of Service at any time. Updates will be posted on our website and will take immediate effect upon posting.
15. Contact Information
For questions or concerns regarding these Terms of Service, please contact:
Email: info@puredroptechnicals.com
Phone: +27 60 938 2465
Physical Address: 138 Walton Ave, Carlswald, Midrand, 1684
Disclaimer
By purchasing or using products or services from WATER SHOP INSTALLATIONS (PTY) LTD, you acknowledge that you have read, understood, and agreed to abide by these Terms of Service.