Shipping policy

 

Shipping & Delivery Policy – WATER SHOP INSTALLATIONS (PTY) LTD

 


 

1. Introduction

 


At WATER SHOP INSTALLATIONS (PTY) LTD, we specialize in supplying and installing professional water purification systems, machinery, and components used in water shop and industrial plant setups.


Because most of our products are heavy equipment requiring on-site assembly, our shipping and delivery process is handled primarily in-house by the WATER SHOP INSTALLATIONS (PTY) LTD logistics and installation team to ensure product safety, proper installation, and customer satisfaction.

 

 

 

2. In-House Delivery and Installation

 


Most of our products exceed 10 kg in weight and are classified as machinery or equipment requiring professional assembly and setup.


For these items:

 

  • Delivery and installation are conducted in-house by the WATER SHOP INSTALLATIONS (PTY) LTD team.

  • Our trained technicians will deliver, install, and test the equipment at your premises.

  • This ensures that all machinery is properly connected, configured, and fully operational.

  • Delivery times for in-house services typically range from 3 to 10 business days, depending on location and scheduling.

  • WATER SHOP INSTALLATIONS (PTY) LTD will contact you directly to arrange a suitable delivery and installation date once payment is confirmed.

 

 

 

 

3. Courier Shipping (For Small Products)

 


For products weighing 5 kg or less, or for small replacement parts, accessories, and consumables, WATER SHOP INSTALLATIONS (PTY) LTD may use trusted third-party couriers such as The Courier Guy, PostNet, or Dawn Wing.

 

  • Courier shipping applies only to small items that do not require assembly.

  • Tracking details will be provided once the order is dispatched.

  • Delivery timelines for couriered items are typically 2 to 5 business days within South Africa.

  • Customers are responsible for providing accurate delivery information to avoid delays.

 

 

 

 

4. Shipping Fees

 

 

  • In-house delivery and installation fees vary depending on distance, equipment type, and size.

  • These fees will be clearly stated on your quotation or invoice.

  • Courier deliveries (under 5 kg) are charged at standard courier rates calculated at checkout or quotation.

  • Deliveries of large equipment outside major metropolitan areas may include additional travel or freight charges.

 

 

 

 

5. Handling and Safety

 


WATER SHOP INSTALLATIONS (PTY) LTD takes full responsibility for safe handling and transportation of all equipment delivered by our in-house team.


For courier shipments:

 

  • All products are securely packaged to prevent damage in transit.

  • Customers must inspect shipments upon delivery and report any visible damage within 24 hours of receipt.

 

 

 

 

6. Delivery Coverage

 


We offer nationwide delivery across South Africa, including:

 

  • Gauteng

  • Limpopo

  • North West

  • Mpumalanga

  • Free State

  • KwaZulu-Natal

  • Western Cape

  • Northern Cape

  • Eastern Cape

 


For installations outside South Africa, WATER SHOP INSTALLATIONS (PTY) LTD can arrange cross-border freight and on-site setup through approved partners upon request.

 

 

 

7. Delivery Scheduling

 


Once payment has been received:

 

  • A WATER SHOP INSTALLATIONS (PTY) LTD logistics representative will contact you to confirm your delivery date.

  • Delivery will be coordinated with the installation team to minimize delays between arrival and assembly.

  • If you are unavailable at the agreed time, please notify us at least 48 hours in advance to reschedule.

  • Failure to do so may result in additional transportation or revisit charges.

 

 

 

 

8. Customer Responsibilities

 


Customers must ensure that:

 

  • The delivery site is accessible for vehicles and large equipment.

  • Electricity and water connections are available (if required for testing).

  • The installation area is safe, clear, and ready for setup.

 


If the site is not ready, WATER SHOP INSTALLATIONS (PTY) LTD reserves the right to reschedule delivery and apply a handling or revisit fee.

 

 

 

9. Delays and Force Majeure

 


While we aim to deliver on time, delays may occur due to unavoidable circumstances such as:

 

  • Severe weather conditions

  • Road closures or transport restrictions

  • Supplier delays

  • Strikes or labour disruptions

  • Events beyond our control

 


In such cases, WATER SHOP INSTALLATIONS (PTY) LTD will communicate with you promptly to reschedule and minimize disruption.

 

 

 

10. International Deliveries

 


For international clients:

 

  • WATER SHOP INSTALLATIONS (PTY) LTD can assist with export arrangements.

  • All freight, customs duties, and import taxes are the responsibility of the client unless otherwise stated.

 

 

 

 

11. Contact Information

 


For delivery-related questions or updates, please contact:


Email: info@puredroptechnicals.com

Phone: +27 60 938 2465

Physical Address: 138 Walton Ave, Carlswald, Midrand, 1684


Our logistics team is available Monday – Friday, 08:00 to 17:00 to assist with shipping and delivery queries.

 

 

 

Disclaimer

 


WATER SHOP INSTALLATIONS (PTY) LTD reserves the right to modify or update this Shipping Policy at any time. Any updates will be published on our website and take effect immediately upon posting.