Privacy policy

 

Privacy Policy – WATER SHOP INSTALLATIONS (PTY) LTD

 


Last updated: December 11, 2025


WATER SHOP INSTALLATIONS (PTY) LTD operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). The website is powered by Shopify, which enables us to provide these Services to you.


This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.


By accessing or using any of our Services, you acknowledge that you have read and understand this Privacy Policy.

 

 

 

Personal Information We Collect or Process

 


When we refer to “personal information”, we mean information that identifies or can reasonably be linked to you. This does not include anonymous or de-identified information.


Depending on how you interact with our Services, we may collect or process the following categories of personal information:

 

  • Contact details (name, billing/shipping address, phone number, email)

  • Financial information (credit/debit card details, payment confirmations, financial account info)

  • Account information (username, password, security questions, settings, preferences)

  • Transaction information (items viewed, added to cart, wishlisted, purchased, exchanged, returned)

  • Communications you send to us (customer support, inquiries)

  • Device information (IP address, device type, browser, network connection)

  • Usage information (navigation patterns, interactions with the Services)

 

 

 

 

Personal Information Sources

 


We may collect information from:

 

  • Directly from you when you create an account, make a purchase, or interact with the Services

  • Automatically through cookies and similar technologies on the website

  • Service providers who assist with payments, analytics, logistics, cloud hosting, etc.

  • Partners and third parties, where permitted by law

 

 

 

 

How We Use Your Personal Information

 


WATER SHOP INSTALLATIONS (PTY) LTD may use your personal information for:


 

1. Providing, tailoring, and improving our Services

 


This includes processing orders, managing accounts, remembering preferences, arranging shipping, handling returns, and improving overall site experience.


 

2. Marketing and advertising

 


We may send promotional emails, SMS messages, or postal mail about our products or services. We may also show personalized ads based on your activity.


 

3. Security and fraud prevention

 


We use personal information to authenticate accounts, detect suspicious activity, and maintain the security of our systems.


 

4. Communication

 


To respond to inquiries, provide support, and maintain our business relationship with you.


 

5. Legal compliance

 


We may use personal information to comply with applicable laws, respond to legal requests, or enforce our policies.

 

 

 

How We Disclose Personal Information

 


We may disclose your personal information to:

 

  • Shopify, our ecommerce and hosting provider

  • Vendors and service providers assisting with IT, payments, analytics, logistics, customer service, and cloud storage

  • Business and marketing partners providing personalized advertising

  • Social media or third-party tools you choose to interact with

  • Affiliates within our corporate structure

  • Legal authorities, when required

  • Parties in connection with business transactions (merger, acquisition, restructuring, bankruptcy)

 

 

 

 

Relationship with Shopify

 


Our store is hosted by Shopify. Shopify collects and processes personal information about your interactions with our website to provide and improve its services.


Shopify may process your information in other countries outside your jurisdiction. Shopify may also use enhanced features that process personal information across multiple merchants to improve its service offerings.


For details on how Shopify processes personal information and what rights you may have, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

 

 

 

Third-Party Websites and Links

 


Our Services may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party platforms.


Information you share on social media or public forums may be visible to others. Please review the privacy policies of any external sites you use.

 

 

 

Children’s Data

 


Our Services are not intended for use by minors. We do not knowingly collect personal information from children. If a child’s information is mistakenly provided to us, parents or guardians may contact us to have it removed.

 

 

 

Security and Retention of Your Information

 


While we implement security measures, no system is completely secure. Information you send to us may not be secure while in transit.


We retain personal information only as long as necessary for operational, legal, and contractual obligations.

 

 

 

Your Rights and Choices

 


Depending on your jurisdiction, you may have rights such as:

 

  • Right to access / know the data we hold

  • Right to delete personal information

  • Right to correct inaccuracies

  • Right to data portability

  • Right to manage communication preferences

 


Requests can be made through our contact details below. We may require identity verification.


We will not discriminate against you for exercising your rights.

 

 

 

Complaints

 


If you have complaints about how we process personal information, contact us using the information below. You may also lodge a complaint with your data protection authority, depending on your jurisdiction.

 

 

 

International Transfers

 


Your information may be transferred and processed outside your country. When necessary, we rely on recognized legal mechanisms such as Standard Contractual Clauses to protect your information.

 

 

 

Changes to This Privacy Policy

 


We may revise this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted with a revised “Last updated” date.

 

 

 

Contact Information

 


For questions about our privacy practices or to exercise your data rights, contact us at:


Email: puredropmsp@gmail.com

Address: 8 Swart Drive, Midrand, GP, 1685, ZA